1. Introduction

Welcome to Trovezaar, an online shopping platform operated by SoarZion Technologies Private Limited. These Terms and Conditions govern your use of our website and services. By accessing or using Trovezaar, you agree to comply with these terms. If you do not agree, please discontinue use of our services.

2. Eligibility

You must be at least 18 years old to use Trovezaar. By accessing or using our website, you confirm that you meet this requirement.

3. Account Registration

• Some features may require you to create an account.
• You are responsible for keeping your login credentials secure.
• We may suspend or terminate accounts that violate our policies or misuse the platform.

4. Product Listings and Pricing

• We strive to ensure accurate product descriptions, images, and pricing.
• Prices and availability may change without prior notice.
• In case of errors or inaccuracies, Trovezaar reserves the right to cancel or refuse orders.

5. Orders and Payments

• All orders are subject to product availability and confirmation.
• We accept multiple secure payment methods displayed at checkout.
• Orders may be cancelled if payment fails or verification cannot be completed.

6. Shipping and Delivery

• Free shipping is available for orders above ₹999.
• A flat ₹50 shipping fee applies to orders below ₹999.
• Most orders are delivered within 3–7 business days, depending on location and courier availability.

7. Return and Refund Policy

• Returns can be requested within 7 days of delivery, subject to eligibility criteria.
• Returned items must be unused, unwashed, and in original condition with all tags and packaging intact.
• Refunds are processed within 7–10 days after the returned item is received and passes inspection.
• Refunds will be issued via the original payment method.
• Where applicable, a credit note may be issued instead of a cash refund.

8. Vendor & Marketplace Terms

Trovezaar allows approved vendors to list and sell products on the platform. Vendors must follow SoarZion Technologies' guidelines for product listing, pricing, order fulfillment, and customer service.

Privacy Policy

Your use of our platform is also governed by our Privacy Policy.

10. Limitation of Liability

Trovezaar and SoarZion Technologies shall not be liable for any indirect, incidental, or consequential damages arising from the use of the platform, services, or purchased products.

10A. Indemnification

You agree to indemnify and hold harmless Trovezaar and SoarZion Technologies, including their officers, employees, and agents, from any claims arising out of your misuse of the website or violation of these Terms and Conditions.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Chennai, Tamil Nadu.

12. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of Trovezaar constitutes acceptance of the updated terms.

13. Contact Information

For any queries regarding these Terms and Conditions, please contact us at info@trovezaar.com.